Responsible Gaming — xbjj | Play Safe in Bangladesh

Our Commitment to Responsible Gaming

xbjj is more than a casino and sports betting platform — we are a responsible operator that takes the welfare of every Bangladeshi player seriously. Responsible gaming is not a checkbox for us; it is a core pillar of how we run the xbjj platform.

Gambling is a legal, adult leisure activity enjoyed by millions of people around the world. The vast majority of players at xbjj bet recreationally, within budgets they can afford, and for the entertainment value that cricket betting, slots, and live casino games provide. However, xbjj acknowledges that for a small percentage of players, gambling can become problematic — and that when it does, the consequences for individuals and families can be serious.

That is why xbjj has built a comprehensive responsible gaming framework that puts practical controls directly in the hands of every registered player. Whether you want to set a daily deposit cap, take a short cooling-off break, or permanently exclude yourself from the platform, these tools are available in your account settings at any time — no waiting period, no fees, no barriers.

Our responsible gaming programme covers five key areas: age verification, deposit and loss limits, session time management, self-exclusion, and external support signposting. Each is described in detail on this page. If you have questions about any of these features, you can reach our responsible gaming team directly at [email protected] — please use the subject line "Responsible Gaming Query" for priority routing.

xbjj does not encourage players to chase losses, to gamble beyond their financial means, or to view gambling as a way of generating income. Outcomes in casino games and sports betting cannot be reliably predicted, and there is always a risk of financial loss. We ask every xbjj player to approach the platform with this understanding, and to use our tools proactively to keep their gambling enjoyable and within healthy limits.

Safe Play Guarantee: xbjj will never send promotional offers to a player who has activated a deposit limit, is in a cooling-off period, or has submitted a self-exclusion request. Our marketing systems are configured to exclude accounts with active responsible gaming controls.

Fair Play Certified: All xbjj games use certified Random Number Generator (RNG) technology independently audited for fairness. Game RTPs (Return to Player percentages) are published in each game's information panel so players can make informed decisions.

Remember: Gambling should never be used to solve financial problems or pay debts. If you are gambling with money you cannot afford to lose, please use our self-exclusion tool or contact our support team immediately.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap in your account settings. Once a limit is active, xbjj's systems will automatically decline deposits that would exceed it. Limits take effect immediately when reduced, and require a 24-hour cooling period when increased.

Loss Limits

Define the maximum net loss you are comfortable with over a given period. When your loss limit is reached, xbjj will suspend your ability to place further bets until the period resets. This prevents a short run of bad luck from escalating into a larger financial problem.

Session Time Limits

Set a maximum session length after which xbjj will display a full-screen reminder and prompt you to take a break. Session timers reset each time you log in, keeping each individual play session within a healthy duration that you have chosen in advance.

Reality Checks

Enable periodic on-screen notifications — every 30, 60, or 90 minutes — that display a summary of your current session: time played, net result, and number of bets placed. Reality checks keep you grounded in the facts of your session in real time.

Cooling-Off Periods

Take a short break from xbjj without permanently closing your account. Cooling-off periods of 1 day, 7 days, 30 days, or 90 days are available. During a cooling-off period, you cannot log in, make deposits, or place bets. The period cannot be shortened once activated.

Self-Exclusion

Permanently exclude yourself from xbjj for a minimum of 6 months or indefinitely. Self-exclusion is irreversible for the chosen duration. During exclusion, your account is closed, pending withdrawals are processed, and you are removed from all marketing communications.

Your Responsible Gaming Toolkit

Every xbjj account comes with a full suite of responsible gaming controls built in. The table below summarises each tool, what it does, and how quickly it takes effect once activated.

Tool	Options Available	Takes Effect	Can Be Reversed?
Daily Deposit Limit	৳500 – ৳100,000 per day	Immediately	Yes — increase takes 24 hours
Weekly Deposit Limit	৳2,000 – ৳500,000 per week	Immediately	Yes — increase takes 7 days
Monthly Deposit Limit	৳5,000 – ৳1,500,000 per month	Immediately	Yes — increase takes 30 days
Loss Limit	Daily, weekly, or monthly net loss cap	Immediately	Yes — increase takes 7 days
Session Time Limit	30 min / 1 hr / 2 hr / 4 hr / custom	Immediately	Yes — adjustable at any time
Reality Check	Every 30, 60, or 90 minutes	Immediately	Yes — adjustable at any time
Cooling-Off Period	1 day / 7 days / 30 days / 90 days	Immediately	No — cannot be shortened
Self-Exclusion	6 months / 1 year / 5 years / permanent	Immediately	No — irreversible for chosen period

Wager and Bet Limits

In addition to deposit and loss limits, xbjj allows players to set maximum wager limits per single bet or per spin. This feature is particularly useful for slots players who want to enjoy longer sessions without the risk of a single large bet depleting their balance rapidly. Wager limits can be configured from your account's responsible gaming settings panel and take effect immediately.

Account Balance Reminders

xbjj can send you an email or in-platform notification when your account balance drops below a threshold you choose. This serves as an early-warning system before your balance reaches zero, giving you a natural pause point to review your session and decide whether to continue, top up, or stop for the day.

Cooling-Off vs Self-Exclusion: A cooling-off period is a temporary break — your account is paused but not closed. Self-exclusion permanently closes your account for the selected duration. Use cooling-off for a short reset; use self-exclusion if you believe your gambling has become a problem.

Why the delay on increases? When you reduce a limit, it takes effect immediately to protect you. When you increase a limit, a mandatory waiting period (24 hours to 30 days depending on the limit type) applies. This cooling period prevents impulsive decisions made during a losing streak from immediately escalating risk.

18+ Age Restriction & Verification

xbjj operates a strict 18+ only policy. Gambling is an adult activity, and we take our obligation to prevent underage gambling with the utmost seriousness.

Identity Verification (KYC)

Every player who registers a new account at xbjj is required to complete identity verification before their first withdrawal can be processed. xbjj's KYC process requires you to submit a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — along with a recent selfie for liveness verification.

xbjj uses third-party identity verification technology to authenticate the documents you submit and to confirm that the date of birth on your document places you at 18 or above at the time of registration. Accounts where age verification fails or is refused will be suspended pending manual review by our compliance team.

Protecting Young People in Your Home

If you share a computer, tablet, or smartphone with children or young people under 18, xbjj strongly recommends taking the following precautions to prevent accidental or intentional access to gambling content:

Always log out of your xbjj account after each session — never leave a session open on a shared device
Do not save your xbjj password in the browser on a shared device
Use device-level parental controls to restrict access to gambling websites for accounts used by minors
Consider using third-party parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools available for Android and iOS devices
Keep your account credentials strictly private — never share your username or password with anyone, including family members

If you believe a minor has accessed your xbjj account or attempted to register their own account, please contact [email protected] immediately so we can assist you in securing your account and investigating the incident.

Under 18? This Platform Is Not For You

If you are under 18 years of age, you must not use the xbjj platform. Please close this page. If someone encouraged you to visit this site, speak to a trusted adult or contact a youth helpline in Bangladesh for guidance.

Parents & Guardians: If you discover that your child has been using xbjj, email [email protected] immediately. Include the registered email or username if known. We will close the account within 24 hours, investigate how the registration passed verification, and refund any deposits made by the minor.

Self-Exclusion: How It Works

Self-exclusion is the most powerful responsible gaming tool available at xbjj. It gives you the ability to completely remove yourself from the platform for a meaningful period of time — or permanently.

When you activate self-exclusion, xbjj will immediately close your account, cancel all open bets (with stakes returned), process any pending withdrawals, and remove you from all marketing and promotional communications. You will not be able to re-register using the same email address, phone number, or payment method during the exclusion period.

xbjj uses device fingerprinting and identity matching to detect and close any new accounts created by a self-excluded player. We take these obligations seriously — circumventing a self-exclusion by creating a new account is a violation of our Terms & Conditions and will result in permanent closure of all associated accounts and forfeiture of funds.

Available Self-Exclusion Durations

You may choose from the following self-exclusion periods when submitting your request:

6 Months

A half-year break. Recommended for players who feel they need a significant pause to reassess their relationship with gambling.

1 Year

A full calendar year away from the platform, giving you substantial time to establish healthier habits and seek professional support if needed.

5 Years

A long-term exclusion for players who recognise that gambling has become a serious problem and want to remove the option from their lives for an extended period.

Permanent

An irreversible, lifetime exclusion from xbjj. This option is available for players who want to permanently remove all access to the platform with no possibility of return.

What Happens After Exclusion Ends?

When a time-limited self-exclusion period (6 months, 1 year, or 5 years) expires, your xbjj account is NOT automatically reactivated. You must actively contact [email protected] to request reactivation, and you will be required to complete a responsible gaming re-assessment before the account is reopened. This deliberate friction is designed to ensure that the decision to return to gambling is made consciously and with consideration — not impulsively the moment an exclusion expires.

How to Activate Self-Exclusion

1

Log In to Your Account

Access your xbjj account using your registered username and password. If you cannot log in, email [email protected] — we can process self-exclusion requests submitted directly by email without requiring login.

2

Go to Account Settings

Navigate to the "Account" menu in the top-right corner of the screen and select "Responsible Gaming" from the dropdown. This section contains all available player protection tools.

3

Select "Self-Exclusion"

Click the "Self-Exclusion" tab and choose your preferred exclusion duration from the options listed (6 months, 1 year, 5 years, or permanent).

4

Confirm Your Decision

You will be shown a clear confirmation screen explaining exactly what will happen when exclusion is activated. Type "CONFIRM" in the text field and click the confirm button. Self-exclusion takes effect within 60 seconds of confirmation.

5

Receive Confirmation Email

xbjj will send a confirmation email to your registered address within 5 minutes of self-exclusion being activated. Keep this email as a record. It will include the exclusion duration, the start date, and instructions for how to access external support resources.

Prefer to Request by Email? Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our responsible gaming team will process the request within 2 hours and send written confirmation once your account has been closed.

Recognising the Warning Signs

Problem gambling rarely develops overnight. It typically builds gradually, and many players do not recognise it until the impact on their finances, relationships, or mental health is already significant. Being aware of the early warning signs is the first step to getting back in control.

Gambling with money meant for essential expenses such as rent, food, utilities, or school fees — even temporarily, with the intention to "win it back".

Chasing losses — placing increasingly large or frequent bets after a losing session in an attempt to recover what was lost, often making the situation worse.

Hiding gambling activity from family members, friends, or a spouse — lying about the amount of time or money spent on gambling.

Spending significantly more time gambling than originally intended — losing track of time, missing meals, sleep, or work obligations due to gambling sessions.

Feeling anxious, irritable, restless, or depressed when not gambling — experiencing mood changes that are directly tied to whether you are able to gamble or not.

Borrowing money from friends, family, or financial institutions — or selling personal possessions — specifically to fund gambling activity.

Needing to bet progressively larger amounts to feel the same level of excitement — a sign that tolerance is developing, similar to patterns seen with other addictive behaviours.

Withdrawing from social activities, hobbies, or relationships that were previously important — prioritising gambling over time with family and friends in Dhaka, Chittagong, or elsewhere.

If you recognise any of the above patterns in yourself — even just one or two — we encourage you to take action now rather than waiting for the situation to worsen. The responsible gaming tools on this page are available to you immediately, and our support team is available around the clock. Seeking help early is always easier than addressing a fully entrenched problem later.

You Are Not Alone: Problem gambling affects people from all walks of life, in every city and district across Bangladesh — from Dhaka to Sylhet, Chittagong to Rajshahi. It is not a reflection of character or weakness. It is a recognised condition with effective treatments available. Reaching out for help is a sign of strength.

For Concerned Family Members: If you are worried that a family member or close friend is struggling with problem gambling, xbjj encourages you to approach the conversation with empathy rather than judgment. Focus on the behaviours you have observed and express concern for their wellbeing. Professional advice for families of problem gamblers is available through counselling services.

Need to Talk Right Now?

If you are in distress or feel that gambling is causing you harm right now, contact our responsible gaming team immediately. We will listen, advise on the right tools to activate, and help you access external support if needed.

[email protected]

Self-Assessment Questionnaire

Answer the following questions honestly — there are no right or wrong answers, and your responses are private. This questionnaire is adapted from established problem gambling screening tools used by mental health professionals worldwide.

1

Have you ever spent more time or money gambling than you originally planned to in a single session?

2

Have you gambled with money that was allocated for essential living expenses — rent, groceries, bills, school fees — or borrowed money in order to gamble?

3

After losing a session, have you felt a strong urge to return to gambling as quickly as possible in order to win back what you lost?

4

Have you tried to reduce or stop gambling but found it difficult or impossible to do so, despite a genuine desire to cut back?

5

Have you felt restless, irritable, anxious, or low in mood when you were unable to gamble or when you tried to stop?

6

Have you concealed the extent of your gambling from people close to you — for example, by minimising how much time or money you spend?

7

Has gambling caused significant problems in your relationships, your work or studies, or your financial situation in the past 12 months?

8

Do you find yourself thinking about gambling frequently when you are not actively playing — for example, reliving past wins or planning your next session?

How to Interpret Your Answers

0–1 "Yes" answers: Your gambling behaviour is likely recreational and low-risk. Continue to use xbjj's player tools such as deposit limits and reality checks to keep it that way.

2–3 "Yes" answers: Some aspects of your gambling may be moving into problematic territory. We recommend activating deposit and session time limits, and considering a short cooling-off period to reassess.

4 or more "Yes" answers: Your responses suggest that gambling may be having a significant negative impact on your life. We strongly encourage you to activate self-exclusion and seek support from a professional counselling service. Please reach out to us at [email protected] — we are here to help you take the next step.

This is a Screening Tool, Not a Diagnosis: This questionnaire is intended to help you reflect on your gambling behaviour. It is not a clinical diagnosis. If you are concerned about your answers, we encourage you to speak with a qualified healthcare professional or counsellor in addition to using xbjj's responsible gaming tools.

Keep a Gambling Diary: One practical technique recommended by addiction counsellors is to keep a brief diary of each gambling session — how long it lasted, how much was deposited and lost or won, and how you felt before, during, and after. Patterns that are hard to see day-to-day become clearer over time when you review a weekly log.

Support & Resources

xbjj encourages any player who feels that gambling is becoming a problem to seek support — both from our in-house team and from external professional organisations. Help is available, and recovery is possible.

xbjj Responsible Gaming Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. We can help you activate any of the tools described on this page, discuss your concerns confidentially, and point you toward the right external resources. Contact us at [email protected] with the subject line "Responsible Gaming Support".

National Mental Health Helpline (Bangladesh)

The Kaan Pete Roi emotional support service and the National Mental Health Institute (NIMH) in Dhaka provide counselling and crisis support to people in Bangladesh experiencing mental health challenges, including those related to compulsive gambling. Speak with your local healthcare provider for a referral.

Gamblers Anonymous

Gamblers Anonymous (GA) is an international fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. GA meetings are available online and do not require any fee or formal registration.

GamCare

GamCare is a leading international provider of support, information, and advice to anyone affected by problem gambling. Their resources — including self-help tools, counsellor-led chat, and family support guides — are available in English and are relevant to players in Bangladesh accessing online gambling services.

BeGambleAware

BeGambleAware provides free, confidential support and treatment for problem gamblers and their affected families. Their comprehensive online resources include self-assessment tools, treatment finder, and educational materials on how gambling products work and the risks involved.

Talk to Someone You Trust

Sometimes the most important step is the simplest one — telling a family member, a close friend, or a religious leader that you are struggling. In Bangladeshi culture, community and family bonds are strong. You do not have to face this alone. The people who care about you want to help.

What to Expect When You Contact Our Support Team

When you contact xbjj's responsible gaming team, you will be treated with complete confidentiality and without judgment. Our team members are trained to listen carefully, help you understand the tools available to you, and where appropriate, guide you toward professional external support. We will never try to persuade you to continue gambling if you have decided you want to stop.

Depending on the nature of your enquiry, our team may: activate a responsible gaming tool on your behalf; process a self-exclusion request via email without requiring you to log in; provide information about cooling-off periods and how to initiate one; share details of external support organisations in Bangladesh and internationally; or escalate your case to a senior responsible gaming officer if the situation requires it.

All responsible gaming communications are handled by a dedicated team that is separate from xbjj's customer service and marketing departments. Your responsible gaming interactions are never used to send you promotional material, and activating any responsible gaming tool will automatically suppress all marketing communications from xbjj.

Contact Our Responsible Gaming Team

Available 24/7. All enquiries are handled confidentially by trained responsible gaming specialists. Response time is within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours at all other times.

[email protected]

Subject line: "Responsible Gaming Support"

How to Activate Your Responsible Gaming Controls

All responsible gaming tools are accessible directly from your xbjj account settings. Here is a step-by-step guide to finding and activating each control.

1

Log In to xbjj

Visit xbjj.ws and log in using your registered username and password. If you have forgotten your credentials, use the account recovery option on the login page or email [email protected].

2

Open Account Settings

Click your username or avatar icon in the top-right corner of the screen. From the dropdown menu, select "Account Settings" to access your full account management panel.

3

Navigate to Responsible Gaming

Inside Account Settings, locate the "Responsible Gaming" tab in the left-hand sidebar. All available player protection tools are grouped under this single section for easy access.

4

Choose and Configure Your Tool

Select the tool you wish to activate — deposit limit, loss limit, session timer, reality check, cooling-off period, or self-exclusion. Enter your preferred settings (amounts, durations) and review the summary screen before confirming.

5

Confirm Activation

Confirm your selection. Most tools take effect immediately. You will receive a confirmation notification in-platform and a confirmation email to your registered address. Keep the email as a record of the settings you have activated.

6

Need Help? Contact Us

If you experience any difficulty activating a responsible gaming tool, or if you would prefer our team to activate it on your behalf, email [email protected] at any time. We will action your request promptly and confirm in writing once it is live.

No Waiting, No Barriers: Activating any responsible gaming tool at xbjj is free of charge and takes effect immediately (for reductions) or after a mandatory cooling period (for increases). We deliberately make it easy to set restrictions and deliberately make it harder to remove them — this asymmetry is intentional and is designed to protect you.

Mobile Users: All responsible gaming controls are fully accessible on mobile devices via the xbjj mobile browser experience. The "Account Settings" menu is accessible through the hamburger icon in the top-right corner on mobile screens. The responsive layout ensures all controls are clearly labelled and easy to tap.

Limits Cannot Be Loosened Instantly: When you request an increase to any deposit or loss limit, xbjj applies a mandatory waiting period before the increase takes effect. This is a deliberate design choice — it gives you time to reconsider a decision made in the heat of a losing session. During the waiting period, the existing lower limit remains in force.

Responsible Gaming at xbjj